Process Improvement

Business Process Transformation:
We apply Lean Six Sigma principles to increase revenues, decrease costs, mitigate risks, and improve quality. We have certified Lean Six Sigma Black Belts on our team who have led major enterprise process transformation programs, but also possess the tactical skills to design and implement atomic processes which can be streamlined with technology.

Lean Six Sigma:
Our Lean services focus on eliminating waste in processes by working with stakeholders to define value, map value streams, create flow, establish pull, and continuously improve. For clients seeking to maximize consistency in their processes, we apply Six Sigma principles to define, measure, analyze, improve, and control (DMAIC) their business processes.

Digital Visual Management:
Visual management is a key component of Lean. However, when organisations seek to scale their visual management investment across the business, they often encounter obstacles as a result of having multiple locations, space constraints, time constraints, and poor data quality. ViaPoint's Digital Visual Management solution optimizes visual management practices for Lean and Agile organisations seeking to transition from traditional paper-based visual management to a digital solution, thus allowing organizations to maximize their Lean investments.

Management Accountability Framework:
ViaPoint's Management Accountability Framework solution provides clients with the ability to define and measure the effectiveness of their processes at all levels -- Level 1 Process Roadmaps, Level 2 Process Flowcharts, and Level 3 Process Steps. A RACI matrix identifies which process participants are responsible and accountable for each process component, and analytical dashboards measure the effectiveness of the processes, with an emphasis on steps where there are handovers between different parts of the organization.

Process Improvement Workshops:
We facilitate different types of process improvemet workshops to meet our clients' needs:
• Rapid Improvement Events: These are typically 2-day events which help promote a culture of continuous improvement by fostering collaboration among all relevant stakeholders, and standardizing processes and tools, in order to maximize efficiency of a given work stream.
• Design Thinking Workshops: These workshops provide a solution-based approach to solving a problem. We work with our clients to tackle complex problems by understanding the human needs involved, re-framing the problem in human-centric ways, creating many ideas in brainstorming sessions, and then adopting a hands-on approach by prototyping and testing.